When logging into Gemifi, if the Admin or Advisor enters their password incorrectly three times, Gemifi will automatically lock the account as a safety measure. An Admin in the account will then need to unlock the account in order for that user to reset their password to regain access to Gemifi.
Unlocking an account
1. If a user is locked out of their account due to incorrectly entering their password three times, an Admin will need to go to the Admin Settings accessible from the user icon in the top right of the page.
2. On the Admin Dashboard, select the user that is currently locked out of their account.
3. In the Edit modal, select the Unlock Account button.
4. If the user remembers their password and would like to keep it, select the Password Reset Not Required button.
5. If the user would like to reset their password, once their account is unlocked, select the Require Password Reset button. The user will then need to login and use an incorrect password. Once they enter the incorrect password and submit, they'll be able to reset their password from the Rest Password button from the login modal.
